Business Profile

Their aim is to provide their clients with services expected of professional investigators and debt collectors, while creating a working relationship based on Integrity, Experience and Commitment.

Business Origins

C.I.A. was originally formed in 1993 as purely insurance investigators and debt collectors for that industry, due to the principal's previous background in the N Z Police. An opportunity arose in 1997 to demonstrate to the then National President of the property managers division of the Real Estate Institute of N Z the tracing and debt collecting abilities of their business.

A six month trial took place before they were invited to market their services to the rest of the R.E.I.N.Z. membership. The business has snowballed ever since so that they now offer national coverage.

Current Clients & Success Rate

They have among they client base many branches of the well-known franchises of Barfoot & Thompson Ltd, First National, L J Hookers, Harcourts, Bayleys Property Management, Century 21 Main Realties, Rex Davies Ltd, Harveys Group, Olsen Everson, Ray White, and The Professionals.

When you have location rates of 89.7% and recovery rates from them of 86%,  you can see why they are regularly being referred to private landlords as well, by property managers, the Courts and Tenancy Services division of Ministry of Housing..

We are respected for our dedication and knowledge of the industry.

Licensing

Even though debt collectors are not currently required to be licensed in any way, they carry private investigator licenses issued by the Minsitry of Justice and these are put up for yearly scrutiny through a yearly renewal process.

How to collect tenancy debt

Don't allow bad tenants to get away with unpaid debt. It is a simple process to lodge the debt with C.I.A.  They are so confident in their abilities they even offer results only debt collecting. That means C.I.A. will only take their commission from any payment they recover ... if they don't recover anything but locate your tenant they will give you other options to collect the debt via the District Court system.

What to do.....

• Follow  this link   to read through their system.
• Upload your debt on-line via their on-line form found here. You will be asked to scan any supporting documents (e.g. Tenancy Tribunal order, application form) and photos into that form
• Choose which  fee option  suits you. 
• You can fax the forms which you can find on-line to 0800 222 007 along with a copy of the Tribunal decision or Court order or post to: P.O. Box 106-472, Auckland City 1143, or email signed scanned images of the documents to admin@cia.co.nz
• DONE ! They will take it from there.

To view their full business profile in Word format click here

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